Simon Chan tells about how he was really shy growing up and had a hard time communicating with people. I too, have struggled with talking to people. He even mentions that not taking the time to communicate and not listening when communicating is bad communication. I am guilty of both. I have gotten so caught up in my own world, that I didn’t take time to talk to people and when I did talk to people, I mostly talked about myself. It’s easy to talk about yourself, especially when that is who you spend most of your time with. I spent most of my time alone as a child, teen, and a young adult. I didn’t have many friends and it wasn’t because people didn’t like me. I think people liked me, but they didn’t really know me well. I didn’t give them a chance to know me and mostly, I didn’t take time to get to know them.
I began calling two people a day almost two months ago so I could ask people how they were doing. It seemed to make them feel good. The best communicators are those who listen to other people. I still make mistakes when talking to people. I catch myself rambling and I think it is a nervous habit because I want to be interesting to other people and I want them to like me. The reality is if I would listen to other people and let them talk, I would be the most interesting person to other people. I never thought about that until recently. Take time to listen to others because everyone just wants to be heard in this world. Listening is a skill and the only way to improve a skill is to practice it. In order to practice listening, you have to talk to more people throughout your day.
Importance of Communication
-Good Communication: Leads to Happier Life; Better relationships
-Growing up shy & not able to communicate
-Poor Communication leads to problems and conflicts
-Poor Communication causes misunderstanding and judgement (not taking the time to communicate, not taking the time to “listen” when you communicate)
-Listening is the Key to Communication
-Best part of network marketing is it FORCES you to learn how to communicate
-Prospecting, sponsoring, and leading your team is all about communication
-Getting out of your comfort zone & learning to communicate
-Must learn basics of communication to prospect and build your network marketing business
-Basic Communication- you can talk to prospects
-As you get better- do presentations and trainings
-Using Communication Skills to inspire and help others in your community.
Basic Rules of Communication
-You Must really care about others.
-The best communicators are the best leaders.
-Prospecting is all about finding out about your prospects needs and how you can help them.
-Be a good listener, not a good talker
-Goal: Find any way to help someone, not necessarily just for your business. This forces you to listen more and provide value, especially when meeting new people. This also allows you to find the needs of a prospect and which prospect angle is best.
-Smile! Always smile, even when you are on the phone. People can “hear” the smile.
-Law of Attraction- you attract what you are. If you are happy and positive, those will be the prospects you attract.
-Never complain, nor gossip.
-Feeds negative energy into your mind and messes up your subconscious mind.
-If you are a negative person or tend to complain and gossip, no prospect will want to listen, nor join you!
Reading the Prospect
-Learn to read the prospect and find a prospects’ real concerns and needs.
-If a prospect is only interested in products, don’t go and talk business! (& vice versa)
-Ways to “read” the prospects:
- Facial expressions
- Words they say
- How they say the words (tone, volume, speed)
You always want to read the prospect. Face to Face is Best; Phone is 2nd Best and emails and texting are terrible.
-REALLY REALLY LISTEN!
-Listening reveals what prospects’ real needs & concerns are
-Voice inflection: “I did not say John beat his wife” This sentence has 8 different meanings depending on voice inflection. (You’ll never be able to get this in an email or text)
-Always READ the prospect
-Goal is to find something to help them
-Must present something that fits THEIR interest
People Must Like You
-People buy from people they like,
-You must make prospects like you.
2 Ways to Get People to Like You
-Letting them talk and vent (be a good listener!)
Letting Others Talk & Vent
Everyone wants to feel important
Everyone wants to be heard
Everyone likes to talk
But the people they talk to ALWAYS want to talk and be heard. So there is always a conflict.
An immediate way to stand out and get someone to like you is to Let them talk!
Let them feel important.. hear them out.. let them vent.
The more they talk, the more they like you!
And remember, the MORE they like you, the greater the chance they will join you or buy your products.
-People like people who are in commonality, we gravitate towards people who are similar to us or have similar interests.
-So talk & share things that you have in common with prospect.
-But you Must Listen First!
-Talking about common things makes you a better communicator.